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Cancellation Policy
All cancellations made
prior to your arrival in Cozumel will be awarded a full refund.
Once on the
Island
Cancellation
Phone Number - Chucho 044-987-117-4633
All cancellations must
be made by 5:00 PM on the
day before your scheduled dive in
order to be refunded for that day.
No refunds will be
issued the morning of your scheduled dive should you decide to cancel at the
last minute -or- no show for whatever reason.
All trips are
scheduled as two-tank dives, unless otherwise specified. Should you choose
not to dive one tank for any reason, you will still be charged for a
two-tank dive.
Cancellations for
night dives must be received by 3 PM the day of the dive.
Cruise ship divers, it
is your responsibility to notify us of a change in your ships itinerary,
whether it is re-routing or arrival time. Please do so by emailing us from
the ship at
chuchodivers@gmail.com.
Dives cancelled by the
operator due to weather conditions and/or port closures by the Harbor Master
will allow the client the option to reschedule the dive, receive credit
toward another trip, or receive a refund for the dive. Please understand
that a little rain does not prevent us from diving. If the port is open, we
are too J
If your trip is
cancelled or interrupted due to a tropical storm’s predicted path and/or
landfall, you will receive a full refund on your deposit and cancelled
dives.
Chucho Divers reserves
the right to refuse service to anyone, at anytime, with no refund if the
diver is deemed to be unsafe, irresponsible, abusive or disrespectful to the
crew and/or marine environment.
Exceptions to these
cancellation policies will be made at the discretion of the operator and on
a case-by-case basis.
Thank you for your
cooperation!
Chucho Divers
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